Support - Al Wahda Community App

Welcome to the official support page for Al Wahda Community mobile application. We're here to help you make the most of your spiritual and community connection.

📧 Contact Our Support Team

Email: alwahda.developer@gmail.com

Response Time: We typically respond within 24 hours during business days

Languages: English, Arabic

📱 App Information

Current Version: 1.0.0

Compatibility: iOS 13.0 or later

Supported Devices: iPhone, iPad

❓ Frequently Asked Questions

🧭 How do I find the Qibla direction?

Answer: Open the app and tap "Qibla Finder" from the main menu. Allow location permissions when prompted for accurate direction calculation. The compass will show the Kaaba icon pointing toward Mecca.

🔔 Why aren't I receiving prayer time notifications?

Answer: Check the following:

Go to Settings > Notifications > Al Wahda Community and ensure notifications are enabled
Verify that "Do Not Disturb" is not active during prayer times
Check if "Critical Alerts" are enabled for prayer reminders

⏰ Are the prayer times accurate for my location?

Answer: Yes, prayer times are calculated using your precise GPS location and standard Islamic calculation methods. Ensure location services are enabled in Settings > Privacy & Security > Location Services > Al Wahda Community.

📺 How do I access live events and streaming?

Answer: Tap "Live Events" on the main screen to view ongoing or scheduled community streams. You'll receive notifications when special events begin.

👨‍💼 How do I get admin access?

Answer: Admin access is restricted to authorized mosque personnel. To request access:

Press and hold the "Al Wahda" logo on the main screen for 6-7 seconds
The admin registration page will appear
Complete the registration form
Email us at the support address above for approval

🔧 Troubleshooting Guide

App Performance Issues:

App crashes or freezes: Force close the app and restart it. If issues persist, restart your device
Slow loading: Check your internet connection and ensure you have the latest app version
App won't open: Delete and reinstall the app from the App Store

Location & Prayer Times:

Incorrect prayer times: Verify location services are enabled and your location is accurate
Qibla direction seems wrong: Calibrate your device's compass by moving it in a figure-8 motion
Location not detected: Try toggling location services off and on in device settings

Notifications:

No prayer alerts: Check notification permissions and ensure sounds/vibrations are enabled
Delayed notifications: Ensure the app isn't in low power mode restrictions

🐛 Report Issues

Help us improve the app by reporting bugs or suggesting features. When contacting support, please include:

🔐 Privacy & Security

Your privacy is important to us. We only collect necessary data to provide app functionality. Location data for Qibla and prayer times is processed locally and not stored on our servers.

🕌 Al Wahda Community App Support